Refund & Cancellation Policy

Thank you for shopping with Envoz Car Care.

We value customer satisfaction and aim to provide a smooth return and refund experience in alignment with UAE Consumer Protection Laws.

Eligibility for Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Request Process

To start a return, please contact us at info@envozcarcare.com

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Important: Return shipping costs are the responsibility of the customer. ENVOZ does not cover return shipping fees.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note it can take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@envozcarcare.com

Contact

If you have any inquiries about these terms, please contact us at:

ENVOZ Car Care
+1 (719) 497-7454
info@envozcarcare.com